Alerts / Alertes

What are ‘Alerts’ in My Wellness Passport (MWP)?

Alerts are notifications automatically emailed by My Wellness Passport (MWP) to service providers when youth respond to specific questions in the Minimum Data Set (MDS) in ways that indicate a degree of risk to their safety. Alerts are sent to service providers who will be connecting with youth, so that they can check in with those youth and address any concerns based on their responses. 

The subject line of the email from My Wellness Passport is “Safety alert: Youth health alert/ Avis de sécurité : alerte quant à la santé du/de la jeune”

How do “Alerts” work?

Initial alert:

When youth complete the Patient Health Questionnaire (PHQ-9) as part of the MDS, they may respond to the last item (“thoughts that you would be better off dead or hurting yourself in some way”) in a way (e.g., “on several days,” “more than half of days,” or “nearly every day” in the past two weeks) that warrants a check-in by service providers and further exploration of suicidality (e.g., C-SSRS). When this occurs on the PHQ-9, service providers will be alerted that youth have responded in this way directly through MWP, the YWHO data collection platform.*

The alert will be a “Safety alert: Youth health alert” email sent to the service provider(s) to whom the youth is tagged (i.e., “visit owner,” as per data collection platform language); This represents the service provider(s) who will be having a session with the youth that day (or within the next 72 hours). It is recommended that one staff member, in addition to the tagged “visit owner,” also receive the alert and has the capacity to respond if need be.

Please note that hubs themselves have the option of adding up to two people (e.g., service providers/managers) to receive initial alerts, in addition to the tagged service provider(s) who will be meeting with the youth.

Second step alert:

If the tagged service provider(s) does not respond to the initial alert described above within 30 minutes, a second step alert will be emailed to alternate staff member(s), set up by the hubs on the data collection platform, in order to follow up with the tagged service provider and/or youth. The second step alert can be emailed to intake staff, the hub manager, a secondary available service provider etc. This step is to ensure that alerts are not missed, and that someone checks in with the youth.

It is at hubs’ discretion as to the process they create in responding to second step alerts if the tagged service provider does not acknowledge the initial alert.

Sample “alert” email:

From: alerts@dacimasoftware.com <alerts@dacimasoftware.com>

Sent: Friday, September 3, 2021 3:14:54 PM
To: Provider
Subject: Safety alert: Youth health alert / Avis de sécurité : alerte quant à la santé du/de la jeune

The youth has been bothered by thoughts that they would be better off dead or hurting themselves in some way.
https://trust.dacimasoftware.com/CAMH/DE/b2FMs

- -
Centre: site
Client ID: 10xxx
Visit: Visit #1
Form: Patient Health Questionnaire (PHQ-9)
Visit owner: Provider
Local date: 2021-09-03 15:14.

Please do not reply to this message via email. This address is automated and replies will not be viewed.

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Alerts Centre:

The Alert Centre will display all the alerts that have been generated for each service provider’s account. To access the Alert Centre:

• Hover over the CLIENTS tab on the top-left corner of the screen.

• Click on the ALERTS CENTRE button.

• Use the FROM and TO buttons to filter alerts by date.

• Click on the FILTER DATES button to filter the alerts by the desired dates.

Hubs may wish to request that managers have access to all initial alerts, for information and tracking purposes. Please contact the data collection platform Helpdesk at dacima@youthhubs.c mywellnesspassport@youthhubs.ca to assign or update users who should receive initial or second step alerts.  

* If youth complete the Global Appraisal of Individual Needs – Short Screener (GAIN-SS; an optional survey not part of the current MDS), youth may respond to the fifth item (“When was the last time you had significant problems with thinking about ending your life or committing suicide?”) in a way (e.g., “past month,” “2-12 months ago,” or “1+ years ago”) that warrants a check-in by service providers and further exploration of suicidality (e.g., C-SSRS). When this occurs on the GAIN-SS, service providers will also be alerted that youth have responded in this way directly through MWP, the YWHO data collection platform. A similar process as described for the PHQ-9 applies.

Alertes

Lorsqu’un.e client.e remplit le Questionnaire sur la santé du patient (QSP-9) ou l’échelle GAIN SS (Évaluation globale des besoins individuels – Dépistage rapide), il se peut que ses réponses à des questions de nature délicate (à savoir sur son risque de suicide) requièrent l’attention immédiate d’un.e prestataire de services. En pareils cas, la/le prestataire de services sera directement alerté.e par le biais de la plateforme de collecte des données CBEJO.

L'alerte adressée par courriel à la personne qui fournit des services au/à la cliente (c.-à-d. la/le Responsable). La personne recevant le courriel saura ainsi qu'elle doit fournir ses services au/à la client.e le jour même.

Exemple de message d’alerte courriel :

Centre d'alertes

Le Centre d’alertes affiche toutes les alertes qui ont été générées sur un compte. Pour y accéder :

• Pointez le curseur sur l’onglet SUJETS, qui se trouve dans le coin supérieur gauche de l’écran.

• Cliquez sur le bouton CENTRE D'ALERTES.

• Pour filtrer les messages d’alertes par période, utilisez les boutons À partir de et Jusqu’au.

• Pour filtrer les messages par dates spécifiques, cliquez sur le bouton FILTRER LES DATES.