Question

We have been updating client files on the Client Information screen for clients who did not have Postal Codes entered. When the Client Information screen is up-dated, the DC-09: No. of Unknown Values for Required Fields on the Client and Admission Info Screens report continues to pick up UNKNOWN in the postal code field for those clients we had added Postal Codes for. Why is this happening? I don''t want this to affect our data quality ratings.

Answer

When you update the Client information screen, you need to go into the Address Effective Date and link the updated Postal Code to the correct admission for the changes to reflect accurately. Any changes that you make to the client address information need to be linked to the relevant admission and the changes must be saved.