Definition:
The time taken by an agency staff to complete an activity relating to or supporting client treatment that does not directly involve the client and or significant other(s).
Guide for Use:
Enter the amount of time in hours that the agency staff took to complete the activity.
Indirect services are divided into seven general areas: participation in case conferences; client-centred consultation; staff-centred consultation; program centred consultation; program direction; provision of educational services; and system coordination. For example, an agency staff spent 20 minutes charting an interaction or collaboration with a team member regarding the client - 20 minutes would be documented under Indirect Service Time.
Format:
Amount of time in hours. For example enter 1 for one hour.
Context:
Provides a measure of service utilization within a program registration. Is used in conjunction with the data element Total Direct Service Time to calculate the total amount of service time received by clients. In conjunction with the data elements Length of Stay/Service, Total Direct Service Time and Total Sessions, it gives an indication of the intensity of service provided by agencies. Is also used for treatment and or service costing, as well as monitoring and evaluating treatment outcomes.
