As a reminder, our new service desk includes two key components:
- Catalyst Knowledge Base
- Customer Service Desk Portal which will replace the DATIS Helpdesk
We are very happy to share that the new Catalyst Knowledge Base is fully operational and accessible - you can access it without having to log in.The Knowledge Base is a vast improvement from our old one and it is extremely easy to search.
We have completed the pilot test of the Service Desk and are making some final modifications before full roll-out.
When will the DATIS Helpdesk close (and the new Service Desk open)?
- We will share the closure date of the DATIS Helpdesk soon; we expect to close the Helpesk by then end of the month.
How do I set-up an account?
- In the coming weeks, we will create accounts for all of our Helpdesk users in the new system. You will receive an automatic notification from the CAMH Jira Service Desk inviting you to set a password.
What will happen to my open ticket?
- On the move date, we will open all active issues in the new Service Desk.
- You may notice that we are closing issues that haven't been responded to within 3 business days to help ensure that we only transfer over active communication.
Will I have access to the DATIS Helpdesk after the move?
- No, you will not have access to any of your old issues. If you would like to save any information stored in old issues, please do so. One way to save information is to copy and paste notes into a document and store it on your computer.
