We are continuously working to improve our processes and value your feedback. Please share any suggestions or comments in your service desk ticket. Thank you for helping us serve you better.


To begin Catalyst Offboarding, please ensure you've submitted a ticket at https://jira.camh.ca/plugins/servlet/desk/portal/10.

If your organization has already submitted a ticket, direct all questions and correspondence through the existing ticket. Additional tickets are not necessary. Additional members of your team can be added to view and respond to this ticket upon request. As your organization progresses through the phases, you will receive automatic emails with forms, checklists, suggested reading materials, and a link to continue communications.


Phase 1: Open a Catalyst Offboarding Ticket

  • The DATIS Service Desk will send an initial automated form requesting milestone dates and necessary details for the organization's data transfer. 
  • All communication for the offboarding process should be completed within this single ticket; no new ticket submissions are required.
  • Relevant Knowledge Base (KB) resources will be provided, outlining the required steps for the HSP.
  • The Catalyst Offboarding Service Desk Agent will request a meeting directly with your HSP directly to address any questions; however, please review the KB resources first as they may contain answers to your FAQs.


Questions that will be asked upon opening a Catalyst Offboarding Ticket. Please answer these to the best of your ability. Answers can be changed at any time to reflect new timelines or new information as it becomes available.


  • What vendor system are you migrating your data to?
    • DATIS has collaborated extensively with numerous vendors to map the Catalyst mandatory data set (MDS). To facilitate a successful data migration, it's crucial for the DATIS team to know the specific vendor system your organization plans to migrate to.  


  • Do you have a go-live date set with your new vendor?
    • This facilitates two key outcomes: firstly, it enables the DATIS team to anticipate the incoming workload and allocate resources effectively to support all organizations with their migration needs. Secondly, it aids in generating rough time estimates tailored to your organization's unique data migration requirements.


  • If you have a go-live date for transitioning to your PDS-compliant system, what is the date or the rough time estimate?
    • This allows two things to happen: to anticipate the incoming workload for the DATIS team to allocate resources to support all organizations in their migration needs as well as generate rough time estimates for the process for your organization's unique data migration needs. 


  • Has Ontario Health received your Client Information Form (CIF) for onboarding to the MHA Provincial Data Set?
    • We understand this is required from Ontario Health’s Mental Health and Addictions Centre of Excellence to onboard the PDS 1.0. More information can be found at the MHA PDS Resource Hub or about the CIF here. 


  • If there is a test migration scheduled, what date will the test data be imported into your vendor system?
    • This allows two things to happen: to anticipate the incoming workload for the DATIS team to allocate resources to support all organizations in their migration needs as well as generate rough time estimates for the process for your organization's unique data migration needs. 


  • What date does your vendor require the full data set to be migrated by to meet your go-live date?
    • This allows two things to happen: to anticipate the incoming workload for the DATIS team to allocate resources to support all organizations in their migration needs as well as generate rough time estimates for the process for your organization's unique data migration needs.


  • What date will your organization stop entering data into Catalyst?
    • Note: the next day after your organization has ceased entering data into Catalyst is when data downloads, Case Notes and Attachments can start to be extracted as both will be updated nightly or any recent changes into Catalyst. All users will should be restricted to have read-only access at this point.
    • During this time, your team should remain with read-only access to view client records as they continue client care.


  • Will you require Case Notes (including Attachments) to be transferred?
    • If your organization has Case Notes (and attachments) that will be migrated to your new vendor system - please note this can be a lengthy process dependent on volume and size of the files extracted. Due to DATIS-HSP service provider agreements and PHIPA, data and Case Notes and Attachments must be sent directly to HSP– they cannot be requested or submitted directly to vendor.
    • There is no Data Download report for Case Notes due to the size of the extracted files. The DATIS team will perform the extraction and send them to you via secure file transfer.


  • Will your organization still require access to the GAIN suite of tools once you go live in your vendor system?
    • If yes, the DATIS team will work with you to ensure the appropriate user accounts are in place to allow your team to continue to use the GAIN suite of tools without interruption. 


  • Does your organization use the Access Client Lock (ACL) feature in Catalyst?
    • Data privacy is pivotal no matter which system your organization uses. If the ACL feature is enabled on Catalyst, the DATIS team can support this information migration to your new vendor system. 

If you're unsure of any of the above questions, connect with the Catalyst Offboarding Service Desk team to discuss further.

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