We are continuously working to improve our processes and value your feedback. Please share any suggestions or comments in your service desk ticket. Thank you for helping us serve you better.
Can staff still use the GAIN Suite if we offboard Catalyst?
Absolutely! Once the Catalyst offboarding begins, please confirm all users access and deactivate any users no longer at your agency or needing access. Users still accessing the GAIN Suite SS&A Q3 should remain with their current access. For more information, view SS&A - Catalyst Guide for CSAs and Service Providers.
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- DATIS' Service Desk Process
- Phase 1: Open
- Phase 2: Pre-migration
- Phase 3: Migration
- Phase 4: Post-migration
- Phase 5: Complete offboarding
