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This how-to article will help you reset your Catalyst password from the Catalyst home page. 

Select the 'Forgot your password' link on the Catalyst home page.

A pop-up box will appear that will ask you to provide your:

  • Catalyst User ID;
  • Agency Connex Number; and
  • Valid Email Address associated with your account.

Catalyst will then validate the information and the system will let know if the information does not match our records. 

Validation Successful

If the validation is successful, Catalyst will send you a password rest email.  The password reset link is only valid for 30 minutes. 

Tip
titleTip!

Check your junk or spam folder if you don't receive the email in your inbox.


When you open the link in the validation email a pop-up box will appear that will ask you to provide your:

  • Catalyst User ID;
  • Agency Connex Number; and
  • Valid Email Address associated with your account.

If you make 7 unsuccessful attempts (by using incorrect information) Catalyst will lock your account.  You will need to wait 30 minutes before you can try again. You can also contact your Catalyst System Administrator for assistance. 


Once Catalyst re-conforms your credentials, you will be asked to create a new Password. 

Password Requirements

  • Must contain a minimum of eight (8) characters and a maximum of fifteen (15) characters
  • Must contain at least one (1) number 
  • Must contain upper and lower case alphabets
  • Must contain at least one (1) special character
  • Cannot be the same as the previous password

You will need to re-type this password in the Confirm Password field. Passwords should never be written down. 

Tip
titleTip!
  
  • Make your password easy for you to remember but hard for someone else to guess.
2.       
  • Include a combination of upper and lower case characters (e.g., a-z, A-Z).
3.       
  • Include digits and punctuation characters (e.g., 0-9,! @$%). Do not use a blank space.
4.       
  • Do not use personal information such as pets, friends or birthdays.
5.       
  • Avoid word or number patterns like aaabbb, qwerty, zyxwvuts, 123321.
6.       
  • Select a unique password. One way to do this is create a password based on a song title, expression or other phrase. For example, the phrase might be: “I love Paris in the Springtime”: ILP*inTST. For example, your favorite food: “Rice and Raisin Pudding”: R!cNR!Pud

7.       Create a password that contains at least one number, a combination of upper and lower alphabets, and at least one special character (other than space and quotes) and is between 8-15 characters long.  Enter it into the New Password field. Re-type this password in the Confirm Password field.

Passwords should never be written down.