We are continuously working to improve our processes and value your feedback. Please share any suggestions or comments in your service desk ticket. Thank you for helping us serve you better.
Your agency's transition of Catalyst data to a different vendor system is a significant step, and here at DATIS, our primary goal is to support your organization through this process with ease and efficiency. To achieve this, we've carefully outlined the steps involved and will guide you through each one, ensuring a smooth transition every step of the way.
Our Service Desk will play a pivotal role in providing prompts and checklists for key milestones, ensuring that nothing falls through the cracks. We're deeply engaged with partners like Ontario Health’s Mental Health and Addictions Centre of Excellence, Reconnect Community Health Services, and various vendors including VitalLabs, CRMS, and EMHware. This collaboration enables us to streamline the migration process and make it as seamless as possible for your organization.
To further support you, we've curated a series of Knowledge Base resources tailored to each phase of the migration journey. These resources will serve as valuable complements to the guidance provided by our Service Desk. Additionally, we understand that every organization has unique needs, which is why our team is committed to meeting you where you're at. Whether you prefer to reach out to us through the Catalyst Service Desk for quick answers or would benefit from virtual meetings for more in-depth support, we're here to accommodate your preferences.
Your success is our priority, and we're dedicated to ensuring a successful transition for your organization.
The Catalyst Offboarding Process:
To begin the Offboarding process from Catalyst, please ensure you've submitted a ticket to our Service Desk at https://jira.camh.ca/plugins/servlet/desk/portal/10. If your organization has already submitted a ticket, kindly direct all questions and correspondence through that existing ticket. Additional tickets are not necessary.
In the Jira Service Desk for Catalyst, each submitted ticket will trigger an automated email to your inbox. Use the provided link to access your central ticket. The identifier (e.g., JSDCAT-0001) helps us all keep track of your request.
- JSDCAT ticket is triaged as a “Transitioning off Catalyst" Issue (A second email will be generated—this is the email you should use for all further communications)
- Phase 1: Open
- Phase 2: Pre-migration
- Phase 3: Migration
- Phase 4: Post-migration
- Phase 5: Complete offboarding
