Once your organization has confirmed the need for a data migration from Catalyst, the process will be divided into two phases.
Part 1: A member of your team will require Super ACL and Reports Access to facilitate data downloads. These reports should be generated twice:
- Initially, with a sample dataset for testing purposes.
- Subsequently, with the full date range of all data intended for transfer.
Part 2: Our dedicated Catalyst team will securely extract a copy of all Case Notes and Attachments. These files will be compressed into a ZIP archive and sent via CAMH's secure file transfer system to a designated contact from your team. More information can be found about mapping Case Notes and Attachments here.
Have questions? Please reach out to the Catalyst Offboarding Service Desk or if an Offboarding Ticket has been opened, simply reply to the last email in your inbox.
