Engagement
Each harm reduction service provider (HRSP) will be assigned a CAMH support person to guide the implementation of the ONHRDB, and act as your agency’s main point of contact. Once your agency has been engaged and asked to participate in the ONHRDB, you will be asked to begin reviewing the ONHRDB Service Provider Agreement. Your CAMH support person will also set up an interview with your agency to learn more about your operations and services, and how these may affect your agency’s ability to adopt the ONHRDB. After this interview, CAMH support will work with your agency to find the best date to officially begin implementation. Live use of the system cannot begin until the Service Provider Agreement has been signed and returned.
Implementation
Implementation should begin with training 1-2 key staff on how to use NEO. These staff should be able to test NEO and confirm whether the system will work for the agency, and identify any potential issues. Your support person will work with these staff to resolve, as much as possible, such issues. All training and correspondence will be done virtually, as CAMH is not able to accommodate any in-person site visits for this project.
The support person will then host a virtual group training session for all other staff who will be required to use NEO. Staff who are not able to attend this session can be trained by working through the self-paced training modules, which can be completed independently.
Sustainability
Once staff are ready to begin entering data into the ONHRDB, your support person will remain in contact to resolve any issues. After one month of use, your support person will ensure that any issues are closed-off and your agency will be instructed to contact our general helpdesk support with any further questions or requests. Online training and support resources will also be made available to all users at your agency.
Note: CAMH is only able to actively guide the implementation for your agency’s core harm reduction team/site. The implementation and training of an HRSP’s additional satellite/partner sites must be led by the HRSP, though CAMH will answer any questions you may have about this process.
Typical first steps
- Select 1-2 key staff for ONHRDB implementation
- Review and return Service Provider Agreement
- Schedule initial interview with CAMH support
- Schedule initial training sessions
