Definition:
The time taken by agency staff to provide a treatment orientated service activity that directly involves a client, or on behalf of the client a significant other(s) or Substitute Decision Maker at an agency.
Guide for Use:
The service activity must be:
- treatment/clinically orientated
- documented in the client file
- take longer than five minutes
- can be face-to-face or non-face-to-face (video conferencing, phone, email) on an individual or group basis
Date Range Format:
Enter the amount of time in hours that it took to complete the activity.
Context:
- Provides a measure of service utilization within a program registration
- Is used in conjunction with the data element Total Indirect Service Time to calculate the total amount of service time received by clients.
- In conjunction with the data elements Length of Stay/Service, Total Indirect Service Time and Total Sessions, it gives an indication of the intensity of service provided by agencies.
- Used for treatment costing, as well as monitoring and evaluating treatment outcomes.
