Referral SourceNLO Screening StaffNLO intake clinicianNLO/SDS ClinicianNLO Stepped Care contactperson could be screening (staff, admin role, or other)CMHA YSSTeamReferralCentralizedScreening and referral managementClinical Intake and Triage AssessmentTreatmentDischargeEnsure referral is complete and screen for basic eligibilityClient appropriate for OSP?Clinical intake and triage assessment providedTreatment intensity?High intensity treatment provided *N.B. NLOs may wish to maintain a spreadsheet log of transfers Send client file (with necessary data elements in pdf/excel) to CMHA YSSExport data elements to pdf/excel to prepare for client transfer*NLO receives autoreply confirmation from CMHA YSS of file receiptNLO sends standard letter back to referral source to inform of triage decision and transferCMHA YSS receives transfer and autoreply confirmation sent.Client notified of next steps for starting BB service, and letter sent to referral sourceClient is referred to NLOProvide service navigationProvide service navigation*No*YesLowHigh*Require psych assessment or services beyond OSP*NLO closes client fileRoleClient Pathway
