Non-client transactions describe activities performed by harm reduction service providers where a client was not directly served. The two primary examples of these activites are:
- Collecting needles returned to the agency for safe disposal (e.g. from a public safe disposal bin)
- Performing community clean-ups
Both of these activities can be logged in NEO.
Video instructions
Skip to Exercises.
Bulk needles returned
You can log needles returned in bulk without any association to a particular client or transaction. To do this, select the gender as “Not Specified” and then click the Anonymous button.
As a gender option “Not Specified” is only to be used for logging bulk data. Do not confuse this option for “Other Gender Not Listed”.
Enter the approximate number of needles returned.
Complete the transaction by clicking Save.
Estimating the number of needles returned based on the size/fullness/weight of the returned sharps container is perfectly fine.
Your agency should ensure that all staff use the same system to estimate the number of needles, e.g. “1 medium, full sharps container = 100 needles.”
Community clean-up
Logging a community clean-up is also done anonymously.
If the community clean-up occurred on a different date, you can specify this by setting a different Transaction Date. Then, select the gender as “Not Specified” and then click the Anonymous button.
On the Transaction Screen enter any needles that were picked up during the clean-up, and check-off the "community clean-up" box.
Complete the transaction by clicking Save.
You're done!
Exercises
Log the following hypothetical situation in NEO.
- Your agency performed a community clean-up last Wednesday. 100 needles were collected during the clean-up.
- An anonymous, male client returned a sharps container to you that contains roughly 40 needles. Log these returned needles in NEO.
