More details on how to use the Service Desk:

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New users should go through all basic training, but you can skip to specific training pages directly:

Ontario Naloxone Program only:

• How do I record naloxone data in bulk?

Browse topics and questions

Implementation for new agencies

• What is the process for implementing the ONHRDB at my agency?
• How is data from satellite sites collected in the ONHRDB?
• Do we have to use the client reference code system?
• What can I tell clients about the new data collection system?
• Can additional data be collected in the ONHRDB?

NEO360

• How do I add a new kit or type of supply?
• Does NEO work on mobile devices, like smart phones and tablets?
• Can I enter data in bulk?
• Is there a way to collect data in NEO without access to the Internet?
• Are there paper forms available that match the ONHRDB?

Reporting

• How do I access the data my agency enters into NEO?
• Can we request custom reports?
• Are tips and barrels both tracked as needles distributed?
• Do we still have to prepare Ontario Harm Reduction Distribution Program (OHRDP) reports?
• Built-in NEO reports

• See all implementation questions...

• See all NEO360 questions...

• See all reporting questions...