Versions Compared

Old Version 14

changes.mady.by.user Kate Stechyshyn

Saved on

compared with

New Version 15

changes.mady.by.user Kate Stechyshyn

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This how-to article will help you reset your Catalyst password from the Catalyst home page. 

When you select the 'Forgot your password' link on the Catalyst home page. A pop-up box will appear that will ask you to provide your:

  • Catalyst User ID;
  • Agency Connex Number; and
  • Valid Email Address associated with your account.

Catalyst will then validate the information and if the information does not match our records a message will appear. 


Panel
borderColor#6E298D
bgColor#ffffff
titleColor#1E1E1E
borderWidth5
titleBGColor#ffffff
borderStylesolid
titleValidation Check Messages


Section

Incorrect Connex # and User ID Message: will result in a "User is not found. Please try again." message.  If the problem persists, please contact your local Catalyst System Administrator.

Invalid Email Address: will result in two possible messages: "The email provided was not found on our records. Please contact your local Catalyst System Administrator" or "Cannot process this request, malformed email. Please try again."




Validation Successful

If the validation is successful, Catalyst will send you a password rest email.  

Tip
titleTip!

Check your junk or spam folder if you don't receive the email in your inbox.


*the password reset link is only valid for 30 minutes*