This how-to article will help you reset your Catalyst password from the Catalyst home page.
When you select the 'Forgot your password' link on the Catalyst home page. A pop-up box will appear that asks for your:
- Catalyst User ID;
- Agency Connex Number; and
- Valid Email Address associated with your account.
Catalyst will then validate the information that you've inputted and if the information does not match our records a message will appear.
Incorrect Connex # and User ID Message: will result in a "User is not found. Please try again." message. If the problem persists, please contact your local Catalyst System Administrator.
Invalid Email Address: will result in two possible messages: "The email provided was not found on our records. Please contact your local Catalyst System Administrator" or "Cannot process this request, malformed email. Please try again."
