Video instructions

Step-by-step

Click the Edit button next to the staff person's name (this button looks like a pencil).

While you are able to delete users via the Delete button, it is recommended that you instead “Disable” users. To disable a user check-off “Disable” under “Status” and click Update.

“Disabling” a staff member’s account means they will not be able to log in with their username and password. However, if the staff member ever returns, then you are able to re-enable their existing account by changing its status to “Live.”

If you are positive that a user will not return to your organization, then you can click the Delete button and the user’s account will be permanently deleted.